> For the complete documentation index, see [llms.txt](https://support.charlla.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.charlla.io/en/userguide/motion-thumbnail/settings.md).

# Configure Motion Thumbnail

### Set up video links

You can change how a motion thumbnail is linked in its settings.

1. In **\[Video Link Settings]** on the **\[Motion Thumbnail]** tab, choose which images to replace with the video.
   1. You must select at least one image URL for the motion thumbnail.
2. To change the thumbnail video, click the edit button and choose a different video.
3. To add or delete image URLs, go to the **\[Product Settings]** tab.

<figure><img src="https://1857767629-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fo7CC5HKFh1guYnGcyftj%2Fuploads%2FadNeQanfVTp2cy8ztqKy%2Fsettings-1-en.jpg?alt=media" alt=""><figcaption></figcaption></figure>

4. You can also edit product details in **\[Product Settings]**.
   1. You can't register the same image URL twice. If a URL is already registered, use a different one.

{% hint style="warning" %} <mark style="color:orange;">**Your changes also apply to the product details in your Shop Players and widgets.**</mark>
{% endhint %}

> * ✅ Product Name: the name of the product you sell
> * ✅ Product Page URL: the link that opens when shoppers click the Shop Player product banner
> * ✅ Thumbnail Image URL: the URL of the small thumbnail image shown on the Shop Player product banner
> * ✅ Price: the product's regular price, sale price, and discount rate
> * ✅ Currency: the currency you sell in
> * ✅ Motion Thumbnail Image URL: the URL of the image to apply the motion thumbnail to

<figure><img src="https://1857767629-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fo7CC5HKFh1guYnGcyftj%2Fuploads%2FRyYyiPwtQNwzboLcJ1mh%2Fsettings-2-en.png?alt=media" alt=""><figcaption></figcaption></figure>

5. Click **\[Save and Update]** to apply your changes.

<figure><img src="https://1857767629-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fo7CC5HKFh1guYnGcyftj%2Fuploads%2FAKj2C8lLHOvyks6hvcC4%2Fsettings-3-en.jpg?alt=media" alt=""><figcaption></figcaption></figure>

### Check the connection status

Use the connection status to check that a motion thumbnail is linked correctly.

1. In the motion thumbnail list, check the **\[Connection Status]** column to see whether each motion thumbnail is active.

<figure><img src="https://1857767629-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fo7CC5HKFh1guYnGcyftj%2Fuploads%2F4mDK3FzGPORGO3s54Xes%2Fsettings-4-en.png?alt=media" alt=""><figcaption></figcaption></figure>

### #1. The video or product link is broken

* Click **\[Link Video]** or **\[Link Product]** to link it again.

<figure><img src="https://1857767629-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fo7CC5HKFh1guYnGcyftj%2Fuploads%2Fe8FvXsCc6QCnx4PGBNf1%2Fsettings-5-en.png?alt=media" alt=""><figcaption></figcaption></figure>

### #2. You've exceeded your plan's upload limit

* Videos over your plan's upload limit are disabled and can't be played. In the **\[Library]**, they're marked **\[Disabled]**. Hover over the label to see why.
* Upgrade your plan in **\[Payment]**, or delete existing videos to free up space.

<figure><img src="https://1857767629-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fo7CC5HKFh1guYnGcyftj%2Fuploads%2FoGNE6eAnHiI6LGhK9iuc%2Flimit-1-en.png?alt=media" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %} <mark style="color:orange;">**If this doesn't solve the problem, contact us via live chat and we'll help you fix it.**</mark>
{% endhint %}

### Playback settings > Play on hover (PC)

You can set videos to play when a visitor hovers over the thumbnail image on a computer.

1. In **\[Playback Settings]** on the **\[Motion Thumbnail]** tab, turn **Play on Hover (PC)** on or off.
2. It's off by default. When it's on, the video plays when a visitor hovers over the thumbnail image on a computer.

{% hint style="warning" %} <mark style="color:orange;">**On mobile, there's no hover: the thumbnail image is replaced by the video straight away.**</mark>
{% endhint %}

<figure><img src="https://1857767629-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fo7CC5HKFh1guYnGcyftj%2Fuploads%2Fbe505UiyPmMGFO3OSuSr%2Fsettings-7-en.jpg?alt=media" alt=""><figcaption></figcaption></figure>


---

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