> For the complete documentation index, see [llms.txt](https://support.charlla.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.charlla.io/en/userguide/plan/instant-upgrade.md).

# Instant upgrade

On the Lite or Basic plan and need more loads? Upgrade right away, pay only the difference (VAT included), and the new plan applies immediately.

If you want to reduce overage charges or need more loads, you can upgrade your plan **right now** instead of waiting for your next payment date. Pay only the difference, and the higher plan applies immediately.

{% hint style="info" %}
Downgrades still take effect on your next payment date, as before.
{% endhint %}

***

### Who can use instant upgrade

Instant upgrade is available to customers who pay by card and subscribe to the **Lite or Basic plan**.

| Current plan | Current loads              | Available action             |
| ------------ | -------------------------- | ---------------------------- |
| Lite         | 250,000 or less            | Upgrade to Basic or Standard |
| Lite         | Over 250,000 up to 800,000 | Upgrade to Standard          |
| Lite         | Over 800,000               | Contact us via live chat     |
| Basic        | 800,000 or less            | Upgrade to Standard          |
| Basic        | Over 800,000               | Contact us via live chat     |
| Standard     | -                          | Contact us via live chat     |

***

### How the charge is calculated

With an instant upgrade, you pay **the difference between the subscription fees of your current plan and the higher plan, plus VAT (10%)**. The fee is not prorated.

* Charge = (higher plan fee − current plan fee) × 1.1

For current plan fees, see the pricing page at <https://charlla.io>.

{% hint style="info" %}
Any fractional amount is rounded down.
{% endhint %}

If you go over the new plan's loads during the rest of that subscription period, the overage charge is still billed on your next regular payment date.

***

### How to upgrade

**Step 1.** Go to \[Profile menu at the top] > \[Payment] > \[Subscription Plan] > \[Choose Plan].

<figure><img src="https://1857767629-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fo7CC5HKFh1guYnGcyftj%2Fuploads%2FDHdRFbXpR9qJY1PTpX13%2Finstant-upgrade-1-en.png?alt=media" alt=""><figcaption></figcaption></figure>

**Step 2.** On the pricing screen, select the plan you want to upgrade to. Choose **\[Upgrade Now]** rather than **\[Apply From Next Month]**.

<figure><img src="https://1857767629-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fo7CC5HKFh1guYnGcyftj%2Fuploads%2FojHZm0EOjW76kJZ3b82b%2Finstant-upgrade-2-en.png?alt=media" alt=""><figcaption></figcaption></figure>

**Step 3.** Check your payment method and complete the upgrade. Your registered card is used as the default payment method. If you change your card details here, the new card is also used for your recurring payments.

<figure><img src="https://1857767629-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fo7CC5HKFh1guYnGcyftj%2Fuploads%2F3yBnNplaGJZ00OYp3jJ3%2Finstant-upgrade-3-en.png?alt=media" alt=""><figcaption></figcaption></figure>

When your loads reach **80%** or **100%**, a pop-up about instant upgrade appears automatically the next time you open the console.

<figure><img src="https://1857767629-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fo7CC5HKFh1guYnGcyftj%2Fuploads%2Fou7iB2SQWzHPHduBOw9j%2Finstant-upgrade-4-en.png?alt=media" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Only the **main account admin** can do this.
{% endhint %}

***

### Things to note

{% hint style="info" %}
On your payment date, all plan changes, including instant upgrades, are temporarily unavailable between **09:00 and 10:10** while billing is processed. You can change your plan again once billing is complete.
{% endhint %}


---

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