> For the complete documentation index, see [llms.txt](https://support.charlla.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.charlla.io/en/userguide/plan/overage-control.md).
# Overage load settings
Choose whether videos keep playing (Allow, overage charges apply) or stop (Block, no overage charges) once you use up your plan's included loads.
In Charlla, you choose what happens after you use up all the loads included in your subscription plan.
***
### Allow and Block explained
| Setting | Videos after the limit | Overage charges |
| --------- | ------------------------------- | -------------------------------------- |
| **Allow** | Keep playing as normal | Yes (billed on your next payment date) |
| **Block** | Replaced with a thumbnail image | No |
{% hint style="info" %}
After you change the setting, it can take up to 5 minutes to take effect in the player on your online store.
{% endhint %}
***
### Default settings
* **Lite / Basic / Standard / Enterprise plans**: **\[Block]** by default
* **Promotion (free) plan**: **\[Allow]** by default (cannot be changed)
{% hint style="info" %}
Overage loads during the free trial are not charged. Make the most of your free trial at no extra cost!
{% endhint %}
***
### How to set it up
Go to **\[Profile menu at the top] > \[Payment] > \[Subscription Plan]** and use the toggle to allow or block overage loads.
When your loads reach **80%** or **100%**, a pop-up about overage load settings appears automatically the next time you open the console.
Only the **main account admin** can change this setting.
***
### If overage loads have already occurred
If overage loads have already occurred this month, **you cannot switch from \[Allow] to \[Block] right away**.
To switch to \[Block] from next month, use **Schedule deactivation**. You can cancel the scheduled change at any time within the current subscription period. On your next payment date, the scheduled \[Block] setting is applied automatically.
***
### What visitors see when the limit is reached with Block
With \[Block], once you use up all the included loads, visitors to your online store see the following instead of the video:
* **Standard players (Displayer / Shop Player / widgets)**: A thumbnail (poster) image appears instead of the video.
* **Thumbnail Player**: The video is hidden, and the product image behind it shows.
{% embed url="" %}
Charlla counts usage in 1-hour intervals. If you go over the included loads within a counting interval, the overage that occurs within that interval is not charged.
---
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