> For the complete documentation index, see [llms.txt](https://support.charlla.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.charlla.io/en/userguide/plan/plan.md).

# Subscribing to a paid plan

Subscription period

Charlla is billed as a monthly subscription. Your registered card is charged automatically on the same date every month.

## Subscription date <a href="#undefined" id="undefined"></a>

* After the free trial, your plan subscription continues automatically. The free trial start date becomes your payment date.
* Your subscription renews automatically on the same day of the month as your first payment date.
  * <mark style="color:purple;">If your first payment is on March 10, your next payment date is April 10.</mark>
* If your payment date falls between the 28th and the 31st, your subscription date is fixed to the last day of each month.
  * <mark style="color:purple;">If you start paying for the Basic plan on March 28, your next payment date is April 30.</mark>\ <mark style="color:purple;">In this case, the subscription period runs from 3/28 to 4/29, a total of 33 days, and you are charged a prorated fee for 33 days. As an exception, you also get 33 days' worth of player loads.</mark> \ <mark style="color:purple;">- Basic plan fee: (Basic monthly fee / 30) × 33</mark>\ <mark style="color:purple;">- Player loads: (50,000 / 30) × 33 = 52,000 loads</mark>\ <mark style="color:purple;">From the payment date after that, 5/31, the regular one-month subscription period (4/30 to 5/30) applies, and you are charged the regular Basic plan fee. You get 50,000 player loads.</mark>

For current plan fees, see the pricing page at <https://charlla.io>.

## Overage charges <a href="#undefined" id="undefined"></a>

* If you go over the loads included in your Charlla plan, your videos keep playing, but overage charges apply.
* When your loads exceed 100% and overage charges start to apply, we notify you in Charlla and by email.
* Overage charges are billed on your payment date **next month**. The overage charge and the plan subscription fee are charged separately, at different times.

## Registering a payment information email <a href="#payment-email" id="payment-email"></a>

<figure><img src="https://1857767629-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fo7CC5HKFh1guYnGcyftj%2Fuploads%2FqHS20KFxQNHztWz6NrLT%2Fplan-1-en.png?alt=media" alt=""><figcaption></figcaption></figure>

* When you register a payment information email, we email you each time a payment succeeds or fails. Be sure to enter an email address you check often.
* If no email is registered, you will not receive payment success or failure emails.

1. To register it at sign-up\
   \[Add a payment method pop-up] > \[Enter the Payment Information Email field] > \[Sign Up button]
2. To register it after sign-up\
   \[Profile menu at the top] > \[Account] > \[Account page] > \[Enter the Payment Information Email field] > \[Save button]

## Changing your subscription date <a href="#undefined" id="undefined"></a>

If you need to change your subscription date, contact us through Charlla live chat.

## Canceling your subscription <a href="#unsbscribe" id="unsbscribe"></a>

* If you upgrade or downgrade your Charlla plan, the included usage and features of the new plan are **available from next month**.
* You can cancel your subscription at any time. However, to keep payments stable, **you cannot request cancellation** from the end of support hours **(6:00 PM)** on the day before your next payment date until the payment is processed on the payment date.

1. Go to \[Profile menu at the top] > \[Payment] > \[Payment page].
2. In the \[payment card section], click the \[Unsubscribe] button.


---

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